To ensure that your order reaches you in good condition, in the fastest time span, we at Tasse de Thé (www.tdtworld.com) work with reputed e-commerce shipping partners. For shipping to destinations within India, we work with Blue Dart.
Tasse de Thé (www.tdtworld.com) offers free delivery above all orders of Rs.3000. For all other orders we charge Rs.70 as a flat delivery charge. Our prices are all inclusive. All taxes are included in the listed prices. There are no hidden charges for delivery.
The complete shipping details of the order, along with the tracking number of the courier service will be sent to you via email, when the order is shipped.
Orders are dispatched at the earliest and you should receive them within 7-10 working days. We ship throughout the week, except Friday, Sunday and public holidays. Delivery of all orders will be duly done to the shipping address as mentioned by you at the time of placing the order.
If courier service is not available for a particular place in India, the products will be sent through the service of the Indian Postal Department.
Cancellations have to be made within maximum 24 hours of placing an order. A formal email specifying the order number has to be sent to us within 24 hours of placing the order. However, cancellation of an order will not be accepted if the order has been processed. The customer agrees that the company’s decision is final in accepting or denying the cancellation request. To cancel your order, you send us an email on email@example.com with your order details and we’ll cancel it promptly.
It is very unlikely that you will receive a product beyond its expiration date or in a damaged condition. In such a case, we will accept the return of such products and would ensure that a brand new replacement is issued to you at no additional cost if available or refund your money for the same. Please make sure that the original product and receipt is saved in order to make such returns.
If you think you have received a damaged product please send us an email on firstname.lastname@example.org mentioning your order ID and we will attend to it at the earliest.
We accept returns only if you receive the product in a damaged condition or if it is past its expiry date. Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.